Steinert’s Expert Staff

Paul Murphy- President
The grandson of Jerome Murphy, the young bookkeeper who rose to become President of M. Steinert & Sons, Paul began with the company part-time in 1965, starting out in the piano rebuilding department. After graduating from St. Michael’s College with a degree in business administration, Paul joined the family business full time, and was promoted to store manager in 1972. He became Vice President in 1978, and took over the reigns from his father, Paul Murphy, Sr., as President in 1982. Paul served as Chairman of NAMM, the International Music Products Association, from 1999-2001. As the company celebrates its 150th anniversary,  Paul has guided M. Steinert & Sons with a steady hand for nearly 30 years.

Jerome Murphy- Treasurer
Jerome Murphy began his involvement with M. Steinert & Sons as a child riding a piano dolly around the shop during visits to see Dad and Pa and Uncle Jerome at work. Summers during college found him back in the rebuilding department, up to his elbows doing the dirty jobs in the finishing shop, then onward to repairing soundboards, installing new pinblocks and strings and working on action rebuilding.
He holds a BA from The College of the Holy Cross and an MBA from Rutgers University. He became a CPA in Massachusetts and worked as an auditor for the firm of Arthur Andersen & Co. for five years. The lure of working with pianos and family brought him back to M. Steinert & Sons in 1978, where his present title is Treasurer. In recent years, his mechanical interests and IT ability led him to become a certified installer of electronic player piano systems.
He continues to indulge his passion for things mechanical in maintaining his 1967 Morgan Plus 4 roadster and a 1967 Tripp 22 fishing boat. He can often be seen greeting the dawn on the Charles River, sculling in his mahogany single shell by King Boatworks, with its hand rubbed satin finish worthy of a Steinway.

Steve Dawe- General Sales & Marketing Manager
Steve Dawe joined M. Steinert & Sons in 2003 after serving as Vice President of Omirel Corporation and President of Orion, Inc. An accomplished musician, Steve attended the New England Conservatory of Music to study piano technology, and apprenticed with the Boston Symphony Orchestra at Tanglewood. Steve has thoroughly enjoyed his return to the music industry!

Brendan Murphy – Vice President
Brendan Murphy is the fourth generation of the Murphy family to work for M. Steinert & Sons. He began his career part-time in the refinishing and maintenance departments under foreman James Maggio before joining the Institutional Department full time in 2006. Brendan was promoted to Vice president in May of 2014. Formerly a salesperson for an educational travel company, Brendan has extensive experience working with teachers and school administrators on planning and executing successful fundraising programs. Brendan’s passion for music and music education prompted his appointment as Director of the Steinway Society of Massachusetts, a non-profit organization founded to help promote piano music and education in the Bay State.

Liz Diamond- Piano Sales Consultant, Boston
Liz Diamond holds a Masters degree in Education (Lesley College) and a Bachelors degree in Music (Boston University). Her extensive experience includes teaching music in public schools grades K-12, graduate level courses as well as private lessons in flute, guitar and piano. As an educator, Liz’s comprehensive teaching background fuels her passion to help her clients, including families with children, through her own Piano 101 (hands-on approach to piano education) to make just the right piano decision. Liz’s avid interests include singing in a community chorus, playing Bach and Brahms, and photography.

Laura Jensen – Sales Consultant, Natick
Laura Jensen, BM, ChM, AAGO is a graduate in organ performance from the Manhattan School of Music where she was recipient of the Bronson Ragan Award.  She also holds Choirmaster and Associate degrees from the American Guild of Organists.  Laura is a past director of the University Glee Club of Providence and a past national director for the American Union of Swedish Singers (AUSS).  In addition to her duties at M. Steinert & Sons, she is also a freelance church organist.

Vivian Handis- Piano Sales Consultant, Boston
Vivian Handis earned a Bachelors degree in piano performance from Boston University, and is a 30-year veteran in piano instruction. A sales consultant at M. Steinert & Sons since 2002, she brings well-rounded depth to the piano selection process from her perspectives as pianist, piano educator, parent and product specialist. Dedicated to outstanding customer service, Vivian’s transition from teacher to consultant has provided a new framework for supporting pianists of all ages and levels.

Steve Hauk, Store Manager, Natick
Steve’s lifelong interest in music prompted him to enter the piano business in 2001.  Prior to that, he worked as a manager and consultant in the financial services industry for many years. Steve is originally from Baltimore, Maryland and now resides in Rhode Island with his wife and daughter.  He received a degree in mathematics from Wake Forest University and studied music privately for ten years.

Phil Schoonmaker, Piano Sales Consultant
Having begun his piano studies at seven years of age, Phil’s fascination with the “king of instruments” has remained with him throughout some 40 years of involvement with many different facets of the piano industry—both technical and pedagogical. Phil is interested in anything to do with the art of the piano and his primary motivation as a sales consultant is to educate his clients about pianos in general and to help them conclude for themselves what kind of piano would be best suited to their specific needs.

Elizabeth Wallace, Piano Sales Consultant, Natick
Elizabeth Wallace, a Conservatory trained musician with London’s Royal Academy, and Ireland’s Cork School of Music majored in piano, voice, and languages. She began to study the art of Klavier Stimmen with Herr Stollenwerk in Frankfurt Germany, later polishing the craft in the Pulsifer Piano Studio in Boston, Massachusetts. Elizabeth has sung, taught, and tuned in and around the Boston area for 25 years.

Ted Hu, Piano Sales Consultant, BostonTed Hu
Ted Hu began studying piano at the age of 5. He has a great passion for all genres of music and taught piano and voice for the past 7 years. Fluent in Chinese, French, and English, Ted has recorded two albums and has played in the Boston area for several years. He is excited to be a part of the Steinert’s team, where he can welcome you into the piano family with the perfect piano for you.

Jonathan Tetzlaff – Director of Technical Services Jonathan is the director of technical services as well as chief concert technician for M. Steinert & Sons in Boston.  After completing a Bachelor of Arts in piano in the year 2000 from California State University at Fullerton, Mr. Tetzlaff enrolled in the two-year piano technology program at the North Bennet Street School in Boston.  During this time he also became a Registered member of the Piano Technicians guild after passing the Guild’s stringent technical exams.  After graduating at the top of his class,  having won both the Greg Comly Scholarship as well as the Golden Mute Award, Mr. Tetzlaff began work as a full time technician in the Boston area.  He worked for The New England Conservatory of Music part time until finally settling into a full time position as shop and road technician for M. Steinert & Sons in 2002.  In 2005 Mr. Tetzlaff accepted the position of Senior Piano Technician at the University of Southern California’s Thornton School of music, a private all Steinway School in Los Angeles.  After extensive Steinway concert experience in the Los Angeles area Mr. Tetzlaff returned to his beloved Boston in January of 2008 to head the service department of M. Steinert & Sons.

Harvey Greenberg – Piano Tuner

James Maggio – Finish Department Foreman
James Maggio joined M. Steinert & Sons in 1999. Prior to joining our team James owned and managed James Maggio Custom Refinishing, where for nearly 20 years he rebuilt and refinished a wide variety of furniture and instruments until turning his full attention and talent to pianos.  A master craftsman, James maintains the inventory of both stores in optimal condition through repairs and refinishing and travels to customer sites for business and residential piano repairs.

Colman McDonough – Head of Maintenance

Nevenka Pavlovic – Case Refinishing
Nevenka Pavlovic came to work for Steinert in 2002, soon after she first arrived in the U.S. with her husband and two children as refugees from the civil war in the former Yugoslavia. Nevenka is a meticulous craftswoman whose attention to detail is shown in the top quality work produced in Steinert’s refinishing and case touch up department. Nevenka continues to focus her keen interest on the acquisition of new and better techniques. She is truly an asset to the company.

Liu Cun Wu- Service Technician, Natick
Mr.Wu holds a degree in oboe from the Shanghai Conservatory. He was an oboist with the Shanghai Opera House for 25 years. In Shanghai he also began to study piano technology. When he came to America Mr. Wu worked for five years as final inspection technician for Mason & Hamlin and presently continues to pursue excellence in his craft as a Steinway technician with M. Steinert & Sons Pianos, in Natick, Massachusetts where he specializes in regulation, voicing, tuning, and rebuilding.

Cathy Worley – Bookkeeper
Cathy is from Lebanon Virginia.  She attended the University of Virginia with 
a double major in Accounting and Psychology.  She previously attended art
school at the University of Alabama in Tuscaloosa.  Cathy is an accomplished landscape
artist and also works with stained glass,  dichroic glass and ceramics.
 As a former piano student, she is happiest around the pianos and loves being in the music
industry.

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150 Years of Commitment M. Steinert & Sons is the only authorized dealer of Steinway & Sons pianos in MA, NH, Southern Maine Southern Vermont and Rhode Island.
162 Boylston Street
Boston, MA 02116
USA