Steinert’s Expert Staff

Paul Murphy- President
The grandson of Jerome Murphy, the young bookkeeper who rose to become President of M. Steinert & Sons, Paul began with the company part-time in 1965, starting out in the piano rebuilding department. After graduating from St. Michael’s College with a degree in business administration, Paul joined the family business full time, and was promoted to store manager in 1972. He became Vice President in 1978, and took over the reigns from his father, Paul Murphy, Sr., as President in 1982. Paul served as Chairman of NAMM, the International Music Products Association, from 1999-2001. As the company celebrates its 150th anniversary,  Paul has guided M. Steinert & Sons with a steady hand for nearly 30 years.

Jerome Murphy- Treasurer
Jerome Murphy began his involvement with M. Steinert & Sons as a child riding a piano dolly around the shop during visits to see Dad and Pa and Uncle Jerome at work. Summers during college found him back in the rebuilding department, up to his elbows doing the dirty jobs in the finishing shop, then onward to repairing soundboards, installing new pinblocks and strings and working on action rebuilding.

He holds a BA from The College of the Holy Cross and an MBA from Rutgers University. He became a CPA in Massachusetts and worked as an auditor for the firm of Arthur Andersen & Co. for five years. The lure of working with pianos and family brought him back to M. Steinert & Sons in 1978, where his present title is Treasurer. In recent years, his mechanical interests and IT ability led him to become a certified installer of electronic player piano systems.

He continues to indulge his passion for things mechanical in maintaining his 1967 Morgan Plus 4 roadster and a 1967 Tripp 22 fishing boat. He can often be seen greeting the dawn on the Charles River, sculling in his mahogany single shell by King Boatworks, with its hand rubbed satin finish worthy of a Steinway.

Chuck Johnson- General Sales & Marketing Manager
Chuck is a veteran of the piano and keyboard world and brings a lifelong love of the piano to his role at Steinert. Chuck orchestrates and coordinates the sales and marketing activities of the company. His prior work includes managing digital products for M. Steinert & Sons, creating an education-focused division for a keyboard company cofounded by industry legend Bob Moog, co-creator of the ePiano computer-ready digital piano, developer of technology-enhanced piano education tools. Recently, he led the team that brought the PianoArc circular concept keyboard to fruition. His background as pianist, innovator and advocate for piano education bring Steinert a tireless promoter of the joys of playing piano. Chuck is a graduate of Bucknell University with additional coursework at the Institute of European Studies in Vienna, Austria.  

Brendan Murphy – Vice President
Brendan Murphy is the fourth generation of the Murphy family to work for M. Steinert & Sons. He began his career part-time in the refinishing and maintenance departments under foreman James Maggio before joining the Institutional Department full time in 2006. Brendan was promoted to Vice President in May of 2014. Formerly a salesperson for an educational travel company, Brendan has extensive experience working with teachers and school administrators on planning and executing successful fundraising programs. Brendan’s passion for music and music education prompted his appointment as Director of the Steinway Society of Massachusetts, a non-profit organization founded to help promote piano music and education in the Bay State.

Charlotte Finnigan – Institutional Sales
Charlie is the institutional sales person for M.Steinert & Sons, and works closely with schools and churches in the area. Charlie (Charlotte) Finnigan hails from Twickenham, England. She moved to the US on a lacrosse scholarship in 2009 and graduated with a B.A. in Music from the University of Virginia, where she was also a member of The Virginia Belles, UVA’s oldest all-female a cappella group.  Prior to moving to Boston, she worked in the music licensing industry for TV, Film and Advertising Production in NYC for four years. Charlie is also an ambassador for Sofar Sounds Boston, which puts on intimate and private gigs around the city. 

Michelle Pompa – Steinway Spirio Brand Ambassador
Michelle Pompa is the Steinway Spirio Brand Ambassador for M. Steinert & Sons, promoting Steinway’s newest innovation in over 70 years throughout New England.  Much of her marketing involves broadening the relations among M. Steinert & Sons with other luxury brand retailers throughout some of Boston’s most exclusive markets.  Michelle holds a Bachelor of Science degree in Organizational Communications from Northeastern University, Boston, and has continued her career in public speaking and event coordination, both nationally and abroad, for over twelve years.  As a native of Southern California, Michelle has always held a deep passion and appreciation for piano music and the arts.  Please contact Michelle for inquiries related to Stienway Spirio events in the New England area:         

Vivian Handis- Piano Sales Consultant, Boston
A sales consultant at M.Steinert & Sons since 2002, Vivian brings well rounded depth to the piano selection process as pianist, piano educator, parent and product specialist. Dedicated to outstanding customer service, Vivian’s transition from teacher to consultant has provided a new framework for supporting pianists of all ages and levels. In 2013, after 11 years of service in our Boston store, Vivian relocated to our new Natick Mall showroom, bridging our east and west locations.

Steve Hauk, Store Manager, Natick
Steve’s lifelong interest in music prompted him to enter the piano business in 2001.  Prior to that, he worked as a manager and consultant in the financial services industry for many years. Steve is originally from Baltimore, Maryland and now resides in Rhode Island with his wife and daughter.  He received a degree in mathematics from Wake Forest University and studied music privately for ten years.

Phil Schoonmaker, Piano Sales Consultant
Having begun his piano studies at seven years of age, Phil’s fascination with the “king of instruments” has remained with him throughout some 40 years of involvement with many different facets of the piano industry—both technical and pedagogical. Phil is interested in anything to do with the art of the piano and his primary motivation as a sales consultant is to educate his clients about pianos in general and to help them conclude for themselves what kind of piano would be best suited to their specific needs.

Ted Hu, Piano Sales Consultant, BostonTed Hu
Ted Hu began studying piano at the age of 5. He has a great passion for all genres of music and taught piano and voice for the past 7 years. Fluent in Chinese, French, and English, Ted has recorded two albums and has played in the Boston area for several years. He is excited to be a part of the Steinert’s team, where he can welcome you into the piano family with the perfect piano for you. 

Michael Murphy, Piano Sales Consultant, NatickMichael Murphy is a professional musician of 30 plus years. He attended Berklee College of Music majoring in composition and piano back in the early 80’s. Michael also plays guitar and sings. Over the years he has played thousands of different pianos and has a great understanding of what musicians are looking for in an instrument. This is Michael’s second time back at M. Steinert & Sons after working in the Worcester location back in 2000. He is a published writer as well and has maintained a weblog since 2005. He has a passion for the piano, and enjoys the consultative process of helping families find the perfect instrument for their needs.

Jonathan Tetzlaff – Director of Technical Services Jonathan is the director of technical services as well as chief concert technician for M. Steinert & Sons in Boston.  After completing a Bachelor of Arts in piano in the year 2000 from California State University at Fullerton, Mr. Tetzlaff enrolled in the two-year piano technology program at the North Bennet Street School in Boston.  During this time he also became a Registered member of the Piano Technicians guild after passing the Guild’s stringent technical exams.  After graduating at the top of his class,  having won both the Greg Comly Scholarship as well as the Golden Mute Award, Mr. Tetzlaff began work as a full time technician in the Boston area.  He worked for The New England Conservatory of Music part time until finally settling into a full time position as shop and road technician for M. Steinert & Sons in 2002.  In 2005 Mr. Tetzlaff accepted the position of Senior Piano Technician at the University of Southern California’s Thornton School of music, a private all Steinway School in Los Angeles.  After extensive Steinway concert experience in the Los Angeles area Mr. Tetzlaff returned to his beloved Boston in January of 2008 to head the service department of M. Steinert & Sons.

Kayla Woodworth, Service Coordinator
Kayla’s love for music began when she started playing the viola in 4th grade. This passion opened many musical opportunities for her growing up in Buffalo, NY, led her to the Eastman School of Music for her under grad, and eventually to Boston for her Master’s at the New England Conservatory of Music. Kayla joined M. Steinert & Sons in the fall of 2014 and is thrilled to be staying in Boston. She still gigs around Boston with various groups as her schedule allows and also enjoys exploring the city with friends.

Will Grueb, Piano Technician
William began his study of piano at the age of nine. His love of music and the piano led him to a B.M. and an M.M. in piano performance from the University of Rhode Island. Upon graduation, William enrolled in the piano technology program at the North Bennet Street School in Boston, MA. In 2011, William joined the M. Steinert and Sons technical staff as a full time technician.

Harvey Greenberg – Piano Tuner
Harvey Greenberg has been working at Steinert for over forty years in our Service Department as a piano tuner.
He learned to tune via on-the-job training from experts at Steinert. Having the gift of perfect pitch has helped him to become one of Steinert’s greatest assets. Harvey received his education at Perkins School for the Blind. He is an accomplished pianist who began studying piano at five, studying at New England Conservatory Prep with George Litterst. He knew as a child he wanted to become a tuner. “I always liked to hear people tuning pianos, and hoped I would be able to work as a tuner at a piano store.” Being a fine piano tuner at New England’s premiere piano merchant has been a dream fulfilled for Harvey and for Steinert.

James Maggio – Finish Department Foreman
James Maggio joined M. Steinert & Sons in 1999. Prior to joining our team James owned and managed James Maggio Custom Refinishing, where for nearly 20 years he rebuilt and refinished a wide variety of furniture and instruments until turning his full attention and talent to pianos.  A master craftsman, James maintains the inventory of both stores in optimal condition through repairs and refinishing and travels to customer sites for business and residential piano repairs.

Colman McDonough – Head of Maintenance 

Nevenka Pavlovic – Case Refinishing
Nevenka Pavlovic came to work for Steinert in 2002, soon after she first arrived in the U.S. with her husband and two children as refugees from the civil war in the former Yugoslavia. Nevenka is a meticulous craftswoman whose attention to detail is shown in the top quality work produced in Steinert’s refinishing and case touch up department. Nevenka continues to focus her keen interest on the acquisition of new and better techniques. She is truly an asset to the company.

Liu Cun Wu- Service Technician, Natick
Mr.Wu holds a degree in oboe from the Shanghai Conservatory. He was an oboist with the Shanghai Opera House for 25 years. In Shanghai he also began to study piano technology. When he came to America Mr. Wu worked for five years as final inspection technician for Mason & Hamlin and presently continues to pursue excellence in his craft as a Steinway technician with M. Steinert & Sons Pianos, in Natick, Massachusetts where he specializes in regulation, voicing, tuning, and rebuilding.

Kathy Heffernan- Bookkeeper