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Warranties at M. Steinert & Sons
Assuring the quality of your piano investment

Every piano sold by M. Steinert & Sons is backed by a warranty.  The warranty and coverage will vary by manufacturer and whether the piano is new, used, or part of our Certified Piano Program (CPP).


New Manufacturer Warranty

  • New Steinway pianos are backed by Steinway’s 5-year manufacturer warranty.
  • Boston and Essex pianos are backed by a 10-year manufacturer warranty.
  • Roland pianos top-of-the-line (GP/LX) models have a 10-year parts and labor warranty.  Roland quality is legendary in the music products industry and is backed by the strongest warranty in the business.
    • Roland HP series (except the HP702) are backed by a 10-year parts and labor warranty.
    • Roland HP 702/DP/FP pianos are backed 5 years Parts, 2-year labor warranty.

Certified Piano Program Warranty

M. Steinert & Sons Certified Piano Program (MS&S CPP) instruments are Steinway & Sons pianos 30 years old or younger, and Steinway Designed Boston and Essex pianos 10 years or younger.  MS&S CPP pianos are assessed by a qualified technician using a stringent 88-point quality inspection to ensure authenticity, exceptional condition, and performance suitability. Any necessary repairs to, or parts replaced on an MS&S CPP piano must include 100% genuine Steinway parts. All Steinert Certified Pianos come with a signed inspection report and Steinert Certified Piano three-year limited warranty certificate. M. Steinert & Sons Certified Pianos include M. Steinert & Sons Lifetime and Full Value Trade-Up Promise.

Learn more about M. Steinert & Sons Certified Piano Program.


Used Piano Warranty

Used pianos will receive a 90 day Steinert limited warranty.

Used pianos also qualify for our M. Steinert & Sons Lifetime and Full Value Trade-Up Promise.

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Newton

1069 Washington Street
Newton, MA 02465
Phone:
508-655-7373
Store Hours:
Thursday-Sunday : Noon to 5pm
All other times: Open by appointment

During the Covid-19 period our dedicated team is ready and able to help! Please call 617-426-1900 or email appointment@msteinert.com to request a virtual appointment for assistance with any of your piano needs.

Boston

162 Boylston Street, Second Floor
Boston, MA 02116
Phone:
617-426-1900
Store Hours:
Thursday to Saturday: Noon to 5pm
All other times: Open by Appointment

During the Covid-19 period our dedicated team is ready and able to help! Please call 617-426-1900 or email appointment@msteinert.com to request an appointment for assistance with any of your piano needs. Come see us!

Damrell Street

28 Damrell Street
Boston, MA 02127
Phone:
617-426-1900
Store Hours:
By appointment only: