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Service Department
Service Department

The best pianos deserve the best service.

At M. Steinert & Sons we employ some of the best piano technicians in the business. We not only tune and regulate our customers’ fine pianos but we also rebuild and restore pianos.

All of our technicians are well trained, with credentials including advanced degrees from the North Bennet Street School in Boston, the rating of “Registered Piano Technician” (R.P.T.) from the Piano Technicians Guild, and of course from the Steinway factory itself.

Steinway & Sons has established guidelines and tips for servicing your piano.

Preparing Pianos for sale

When we receive a piano at M. Steinert & Sons, before it can go out onto the showroom, it is carefully prepared by our team of technicians. Not only is it unpacked, assembled and tuned, it is also inspected for parts that may be broken or damaged shipping. After these are replaced, the piano’s action is set up and the piano is polished. Every month (if not more frequent for the newer pianos) our showroom pianos are tuned and adjusted.

Personalized Service for Your New Piano

When you buy a piano you can talk to the technician and let them know your preferences on the touch and tone of your piano. The technician will then set up your new piano to your specifications. This is the same kind of service our piano technicians perform for visiting artists when we provide them with Steinway Concert Grands for their performance.
We also offer personalized piano care programs for ongoing maintenance of your instrument.

Service Department contact:
 617-426-TUNE (8863)
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1069 Washington Street
Newton, MA 02465
Store Hours:
Monday - Friday: 11 am to 6 pm
Saturday : 10 am to 5 pm
Sunday: Noon to 5 pm


28 Damrell Street
Boston, MA 02127
Store Hours:
By appointment: