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Service Department
Service Department

We are a full service piano store. We have services that cover a lifetime of music enjoyment, including piano maintenance and restoration. We want to be able to assist you in all of your music needs.

At M. Steinert & Sons we employ some of the best piano technicians in the business. We not only help maintain our customers’ pianos but we also rebuild and restore pianos.

When we receive a piano at M. Steinert & Sons, before it can go out onto the showroom, it is carefully prepared by our team of technicians. Not only is it unpacked, assembled and tuned, it is also inspected for parts that may be broken or damaged shipping. After these are replaced, the piano’s action is set up and the piano is polished. Every month (if not more frequent for the newer pianos) our showroom pianos are tuned and adjusted. With over 200 instruments in two stores this is quite a job!

Personalized Service for Your New Piano 
When you buy a piano you can talk to the technician and let them know your preferences on the touch and tone of your piano. The technician will then set up your new piano to your specifications. This is the same kind of service our piano technicians perform for visiting artists when we provide them with Steinway Concert Grands for their performance.

We also offer personalized piano care programs for ongoing maintenance of your instrument.

Service Department contact:
 617-426-TUNE (8863)
 service@msteinert.com
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Newton

1069 Washington Street
Newton, MA 02465
Phone:
508-655-7373
Store Hours:
Thursday-Sunday : Noon to 5pm
All other times: Open by appointment

During the Covid-19 period our dedicated team is ready and able to help! Please call 617-426-1900 or email appointment@msteinert.com to request a virtual appointment for assistance with any of your piano needs.

Boston

162 Boylston Street, Second Floor
Boston, MA 02116
Phone:
617-426-1900
Store Hours:
Thursday to Saturday: Noon to 5pm
All other times: Open by Appointment

During the Covid-19 period our dedicated team is ready and able to help! Please call 617-426-1900 or email appointment@msteinert.com to request an appointment for assistance with any of your piano needs. Come see us!

Damrell Street

28 Damrell Street
Boston, MA 02127
Phone:
617-426-1900
Store Hours:
By appointment only: