Return Policy

M. Steinert & Sons offers a full refund on any new standard production piano or in-stock used piano prior to delivery to the customer’s home.   Custom and special order pianos are not subject to this return policy. 

If you have questions about returns or warranties, please contact us at 1-617-426-1900  or  

For information on upgrading your piano purchased from M. Steinert & Sons, be sure to check out our Trade-In Policy. This policy may vary depending on the date of your purchase, so don't forget to refer to your sales receipt for all the details.