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Our Satisfaction Pledge
Our Satisfaction Pledge

Our Satisfaction Pledge to You

Don’t wait to experience the thrill of a new piano.

As the World’s Oldest Steinway Dealer, M. Steinert & Sons would like to reassure you that the purchase of a piano is not only possible during the Covid-19 shutdown, but easier than ever thanks to our growing video gallery, virtual appointment capabilities, and unique “100% Satisfaction” pledge to you.

Our 100% Satisfaction Pledge:

1) As soon as possible, after Covid-19 shutdown ends, we will make a special trip to your home to voice and regulate your piano. This is in addition to the usual complimentary tuning that is offered with every acoustic piano purchase.

 

2) If, for any reason, you are not happy with your purchase, you can return your piano for another instrument of equal or greater value for up to 60 days after the shutdown ends, and M. Steinert & Sons will cover all associated delivery/swap costs*.

* for normal deliveries in Greater Boston area.

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Newton

1069 Washington Street
Newton MA, 02465
Phone:
508-655-7373
Store Hours:
During Covid-19 Response Period: By appointment only

During the Covid-19 period our dedicated team is ready and able to help! Please call 617-426-1900 or email appointment@msteinert.com to request a virtual appointment for assistance with any of your piano needs.

Boston

162 Boylston Street, Second Floor
Boston, MA 02116
Phone:
617-426-1900
Store Hours:
Monday through Friday: 10am-6pm
Saturday: 10am-5pm
Sunday: Closed
:

During the Covid-19 period our dedicated team is ready and able to help! Please call 617-426-1900 or email appointment@msteinert.com to request an appointment for assistance with any of your piano needs. Come see us!

Damrell Street

28 Damrell Street
Boston, MA 02127
Phone:
617-426-1900
Store Hours:
By appointment only: