Our Satisfaction Pledge
Our Satisfaction Pledge to You
Don’t wait to experience the thrill of a new piano.
As the World’s Oldest Steinway Dealer, M. Steinert & Sons would like to reassure you that the purchase of a piano is not only possible during the Covid-19 shutdown, but easier than ever thanks to our growing video gallery, virtual appointment capabilities, and unique “100% Satisfaction” pledge to you.
Our 100% Satisfaction Pledge:
1) As soon as possible, after Covid-19 shutdown ends, we will make a special trip to your home to voice and regulate your piano. This is in addition to the usual complimentary tuning that is offered with every acoustic piano purchase.
2) If, for any reason, you are not happy with your purchase, you can return your piano for another instrument of equal or greater value for up to 60 days after the shutdown ends, and M. Steinert & Sons will cover all associated delivery/swap costs*.
* for normal deliveries in Greater Boston area.